NRG Radio Complaints Handling Procedure

Here at NRG Radio we love to hear from you. We value all feedback regarding our programmes.

If you would like to correspond with us, we ask you to please include details of the manner of the feedback or complaint with as much information as possible and the time it aired on the station. Also make sure you include all your details including your name, address and telephone number.

We endeavour to speak/correspond with you within 2 working days of your correspondence being lodged.

The process of any complaint will be investigated by the Head of Broadcast and preliminary findings will be fed back to the complainant within a day, with a full summary of the findings and the action taken given to you within 7 days.

We endeavour to deal with the physically challenged or listeners with lack of writing skills with our on-air studio Whats App and Telegram line and the complaint will then passed to the Head of Broadcast to deal with and contact you.

You can address your complaint to the Head of Broadcast in either Swahili or English and address your complaint to: The Head of Broadcast;

email: FB@nrg.radio 

or write to;

 

NRG Radio

7th Floor

Le Mac

Church Road

Off Waiyaki Way 

Westlands

Nairobi


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